Horizon Distributors Ltd: Understanding Your Shipping and Returns Options

At Horizon Distributors Ltd, we strive to provide our customers with a seamless ordering experience. However, sometimes out-of-stock items may occur due to supplier shortages or production delays. In such cases, we do not process back orders, but we will fill orders regardless of price changes unless otherwise notified.

To ensure that you receive your order in the best possible condition, please note that freight charges apply for Salt Lamps shipped to Saskatchewan, Manitoba, and Yukon. Additionally, free ice is available for customers who pick up their orders at our warehouse, especially during times of volatile currency exchange rates and changing tariffs.

We understand that price changes can be a concern, which is why we make every effort to hold prices from catalogue to catalogue. However, all prices are subject to change without notice. When you receive your order, please check for any damages or discrepancies and report them immediately to our Claims department within 24 hours of receipt (including weekends).

For freight claims, it is essential to note any discrepancy on the carrier's bill of lading or tablet and have the driver acknowledge it with a signature. Similarly, when receiving your order from a carrier, please check for damages and count the pieces.

We also want to emphasize that Horizon will not accept returned products with store labels or price tags affixed. All returned products must arrive at our warehouse in saleable condition. If returned goods are not our responsibility, freight charges for the return are at the customer's expense, and a 15% restocking fee will apply.

Please note that goods cannot be returned for credit after 30 days from delivery date. Horizon will not accept products returned to our warehouse without prior approval, which requires quoting the invoice number and obtaining approval before arranging a return.

For customers who require in-house credit financing, we offer this option upon request of a credit application. Finally, orders placed by 4:30PM Pacific Time will be picked up, delivered, or shipped the next business day.

By understanding these shipping and returns options, you can have confidence in your ordering experience with Horizon Distributors Ltd. If you have any questions or concerns, please do not hesitate to contact our customer service team.

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